Frequently Asked Questions

Got a Question? Read below for many common questions. Yours not on this list? Contact Us using the form below

What Payment Methods Do You Accept?

You can pay via credit/debit card directly on our site thorough our secure payment portal.  It’s safe and easy!

Additionally you can pay via your credit card/debit card/echeck through Paypal.  You do not need a Paypal account to make a purchase or pay with your credit/debit card. 

Do You Accept Returns?

Unfortunately we do not accept returns or exchanges as these sweaters are seasonal items and fall under the category of costume apparel.  If the item you received was not the item you purchased, is defective and the defect was not noted in the product description please contact us and we will process a return for you.   You are responsible for return shipping charges.

Do You Sell New Sweaters?

Not at this time.  We have an awesome selection of used/secondhand ugly Christmas sweaters, both a mix of modern and vintage.  All are hand-selected based on design, patterns, appeal, colors and condition.  Minor imperfections and normal wear from prior use are to be expected.

Are These Men’s or Women’s Sweaters?

For vintage and custom sweaters the answer to that is sort of ‘both’. Most Christmas sweaters were originally designed with women in mind and typically come in women’s sizes and styles, so most of the sweaters we have are typically women’s.  However, ugly Christmas sweaters are not worn with gender in mind so we consider everything as unisex. This can sometimes make it hard for men to find the right sweaters but we have taken care of that problem. Check out our “DUDE APPROVED” line of ugly Christmas sweaters for men that come in larger sizes.

Anything in our ‘NEW’ sweaters line will be categorized as ‘Men’s’ or ‘Women’s’ and you can shop by gender.

How Soon Will You Ship My Order?

We ship throughout the week Monday-Friday.  Most vintage/custom sweater orders will be shipped within 24 hours, although it could take up to 2 days in rare cases.  No Saturday or Sunday delivery.  Any orders for ‘New’ Christmas sweaters are shipped directly from our supplier in California.  Most go out within 24 hours but it could take up to two days in rare cases for the order to be shipped.

What Shipping Methods/Carriers Do You Use?

Most Vintage/Used sweaters ship from zip code 27377 via USPS Priority Mail.  This will get your sweater to you within 2-3 business days generally.

What if I Need My Sweater Super Fast?

No problem!  Just select one of our expedited shipping options during the checkout process.  Current options are:  UPS 3rd Day Select, UPS 2nd Day,  UPS Next Day Air.

Do You Ship Internationally?

At this time we only ship to the United States and Canada.

How Do I Know What Size Sweater To Choose?

Each sweater will have bust and length measurements, plus any sizes given on the tag included in the product description.  Check out our Sizing and Measurements page for more information

 

Question not answered above? Contact us

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Now here’s something we hope you’ll really like!